The economic regulator for the water and sewerage industry in England and Wales

Ofwat (The Water Services Regulation Authority) is the economic regulator of the water and sewerage sectors in England and Wales. We are here to make sure that the companies provide household and business customers with a good quality service and value for money. You can find out more about our work in About us.

Final determinations and referrals

On 26 November we published our final determinations on price limits for 2010 to 2015. These set out price limits for the water companies in England and Wales between 2010 and 2015.

Bristol Water has decided to refer our determination to the Competition Commission. All other water companies have accepted. We look forward to working with the Competition Commission over the coming months as they determine Bristol's price limit.

Customer charges and bills for 2010-11

On 23 February we announced that we had approved the charges that each water company can make to its customers during 2010-11. We have published press notices and customer briefing sheets for each company explaining the effect this will have on average household bills.

These are the first set of customer charges under the new price limits for 2010-15, which we set in November 2009. They apply from 1 April 2010 to 31 March 2011.

For specific details of how the changes affect you, please look at your next bill, including all enclosed literature, or contact your water company. Details of charges can normally also be found on each company’s website.