Protecting consumers, promoting value and safeguarding the future
Abstract image of water

Ofwat

Site last updated on 3 July 2009

 The economic regulator for the water and sewerage industry
in England and Wales

Ofwat (The Water Services Regulation Authority) is the economic regulator of the water and sewerage companies in England and Wales. We are here to make sure that the companies provide household and business customers with a good quality service and value for money. You can find out more about our work in About us.
 

Customers' bills 

 

 

Water and Sewerage Bills 2009-10

You may have heard that water and sewerage bills for customers in England and Wales will be changing from 1 April 2009.

You will need to contact your company if you require specific information about changes to your account.

Because we check and approve each company’s charges, we have published some information to help you understand your bill.

 Surface water drainage

Surface Water Drainage

Water and sewerage companies must remove and process the rain water which falls on properties and then flows into the public drainage systems. This is known as surface water drainage (SWD).

 

Some water companies have changed the way they charge for this essential service, which costs around £600 million a year to provide across England and Wales. Find out how these changes may affect you.

 

 Ofwat strategy

Ofwat Strategy
Our strategy is how we will develop economic regulation of the water and sewerage sectors in England and Wales over the long term.

It sets out our long term priorities, what we want to achieve in the medium term and what we will do in the next three year period to deliver our aim of protecting consumers, promoting value and safeguarding the future.

 

 

 

Page options

  • Return to top
  • Text only