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About Ofwat
Household consumers
Non-household consumers
Charges and fees
Charges for photocopying and postage
We hope to provide most information requested free of charge. When we send you information in paper format, you will be asked to pay photocopying, printing and postage costs. In line with MoJ guidance, we will waive charges which are less than £10. Our charges are given below.
- we will charge 10p per page for information we provide you in paper format
- we will use our current postal delivery services to despatch information to you and will select the cheapest option available to us unless you tell us otherwise.
Fees – requests made under FOIA
For information requested under FOIA we may make charge fees as set out by the MoJ. If fees apply we will let you know what they will be in advance. Under the MoJ fees guidance, if we estimate that the cost of:
- determining whether we hold the information; and
- locating it, retrieving it and extracting it
is more than £600, we are not obliged to comply with the request. £600 is equivalent to three and a half days work at a set rate of £25 per hour.
Fees – requests made under EIR
For information requested under the EIRs there are no cost limits.

