Water today, water tomorrow
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Updated Ofwat procedures and policies

We have recently reviewed and updated a number of our procedures and policies and found the need to make some changes to our recruitment and procurement procedures to ensure there is no conflict of interest by those involved. This is to make sure that decisions are open and fair and there is no risk that we could be, or could be seen to be, biased in what we do.

In line with our principles on transparency, we are publishing these updated policies and procedures, along with the key documents outlining our corporate governance arrangements, so that everybody understands how we do things and knows how to complain if they are not satisfied.

The key documents are available in ‘Our standards of behaviour’.

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