Protecting consumers, promoting value and safeguarding the future
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Who we work with

We work closely with a number of organisations, including:

  • the Department for Environment, Food and Rural Affairs and
  • the Welsh Assembly Government;
  • the Consumer Council for Water, which is an independent organisation that represents customers' interests and deals with your complaints;
  • the Drinking Water Inspectorate, which sets standards for the quality of drinking water;
  • the Environment Agency, which regulates and enforces water abstraction consents and quality standards in inland, estuarial and coastal waters;
  • Natural England on environmental issues in England; and
  • the Countryside Council for Wales, on environmental issues in Wales.

You can find out how to get in touch with these organisations in Useful contacts.

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