Quick links
What's new
- OBM 01/10: Ofwat Board minutes - meeting held 25 January 2010
- OBM 10/09: Ofwat Board minutes - meeting held 10 December 2009
- OBM 09/09: Ofwat Board minutes - meeting held 19 November 2009
- Bulk supply pricing – a consultation on our policy principles
- New appointments and variations – a consultation on our policy
- New appointments and variations – a consultation on our process
What we do
As the economic regulator of the water and sewerage industry in England and Wales our role is to protect consumer, promote value and safeguard the future. We do this by:
- making sure that the companies provide customers with a good quality, efficient service at a fair price
- limiting the prices companies can charge and making sure that bills are kept as low as possible
- monitoring the companies’ performance and taking action, including enforcement, to protect consumers’ interests
- setting the companies challenging efficiency targets
- making sure the companies deliver the best for consumers and the environment in the long term
- encouraging competition where it benefits consumers.
We make our decisions independently of the Government.
You can find out more about what we do in our strategy document, which explains how we plan to deliver our aim of protecting consumers, promoting value and safeguarding the future. Our latest annual report also contains a review of what we did during 2008-09.
As we are the economic regulator, we do not have responsibility for all aspects of the water and sewerage industry. Depending on the nature of your enquiry, you may need to contact a different organisation. You can find out about other organisations in Useful contacts.
