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What's new | Publications | Media centre | Price review | FAQs Update alerts | Consumer issues | Site map | Competition | Contact us |
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Consumer issues
Useful contacts
Customer related organisations Consumer Council for Water (CCWater) CCWater represents customers' interests and investigates complaints from customers about their water company in England and Wales. Trading Standards Central Trading Standards Officers can advise on independent water meter tests. Regulators Department for Environment, Food and Rural Affairs (Defra) Defra is the government department responsible for all aspects of water policy in England, including water supply and resources, and the regulatory systems for the water environment and the water industry. Welsh Assembly Government The Welsh Assembly Government is responsible for most of the issues of day-to-day concern to the people of Wales, including the economy, health, education, and local government. It develops water policy in Wales. Drinking Water Inspectorate (DWI) The Drinking Water Inspectorate (DWI) is responsible for assessing the quality of drinking water in England and Wales, taking enforcement action if standards are not being met, and appropriate action when water is unfit for human consumption. Environment Agency The Environment Agency has responsibility for protecting and improving the environment in England and Wales. It also has a duty to secure the proper use of water resources. Water Industry Commission for Scotland The Water Industry Commission for Scotland monitors Scottish Water's financial, investment and customer service performance, and has the statutory duty to determine price limits. Northern Ireland Authority for Utility Regulation The Northern Ireland Authority for Utility Regulation regulates water and sewerage services in Northern Ireland. Water related organisations Beat the Drought This website, maintained by the water companies in the south of England together with the Environment Agency, provides up-to-date information on how to beat the drought plus details of the latest restrictions. Institute of Plumbing and Heating Engineering (IPHE) The Institute of Plumbing and Heating Engineering is the UK's professional and technical body for all plumbing and heating professionals. Water Aid WaterAid is an international charity dedicated to helping people who do not have access to safe drinking water and sanitation. Water Regulations Advisory Scheme The Water Regulations Advisory Scheme is the organisation involved in the testing of water fittings on behalf of the water companies. Water UK Water UK is the trade association which represents all UK water and wastewater companies. Waterwise Waterwise is focused on decreasing water consumption in the UK by 2010 and building the evidence base for large scale water efficiency. Waterwise provides assistance to households, businesses, media and the Government. Other government departments Department for Communities and Local Government (CLG) The Department for Communities and Local Government is responsible for communities, housing, planning, building and the environment. Food Standards Agency (FSA) The Food Standards Agency is an independent government department set up to protect the public's health and consumer interests in relation to food including bottled water. Natural England Natural England works for people, places and nature, to enhance biodiversity, landscapes and wildlife in rural, urban, coastal and marine areas; promoting access, recreation and public well-being, and contributing to the way natural resources are managed so that they can be enjoyed now and in the future. Office of Fair Trading (OFT) The Office of Fair Trading is responsible for making markets work well for consumers. It promotes and protects consumer interests throughout the UK, while ensuring that businesses are fair and competitive.  |
Useful contacts
Our information
OfwatCentre City Tower 7 Hill Street Birmingham B5 4UA United Kingdom Telephone: +44 (0)121 625 1300 / 1373 Facsimile: +44 (0)121 625 1400 Email: enquiries@ofwat.gsi.gov.uk |
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