This site uses the UK Government AccessKeys system
|
|
What's new | Publications | Media centre | Price review | FAQs Update alerts | Consumer issues | Site map | Competition | Contact us |
| |||||||||||||||||||||||||||||||||||||||||
Consumer issues
Having problems paying your bill? Charitable trusts and restart schemes For those customers in genuine financial difficulty, many companies offer assistance through charitable trusts. These schemes are normally run independently of the company and offer financial assistance to customers who are in debt. They aim to make a long-term difference to customers by giving a new start to those who through an event, such as a personal crisis, have found themselves in debt. Contact your water company to see if they offer such a scheme. Alternatively, details of all utility schemes can be found on the British Gas Energy Trust website. Additionally, many companies offer payment matching or 'restart' schemes. These work in a variety of ways. For example, some will match each payment the customer makes. So for every £1 paid by the customer the company will also pay £1. Others ask customers to pay for a specified length of time and will then write-off the remainder, in order to give the customer a fresh start. Contact your water company for further details on any schemes they operate.  |
Having problems paying your bill
Other Information
|
© Crown copyright |
Disclaimer & Privacy Statement |