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Consumer issues
Your rights and responsibilities: water pressure Water pressure is the force pushing water through pipes. If pressure is too low the flow can reduce to a trickle, and it will take some time to fill a kettle or a cistern. Companies are required to supply water at a constant pressure which will reach the upper floors of houses. This does not apply to buildings that use pumped systems, such as blocks of flats. What should I do if I have a problem with water pressure? If you have a problem with low water pressure you should check that there is not a problem with the plumbing in your own property, such as a partially closed internal stop tap (if fitted) or a water leak. If you cannot find a problem, you should contact your water company who can take pressure and flow measurements and determine whether the problem lies in the company's or your own pipes. If the problem concerns excessively high water pressure companies do have a duty of care to make sure that the pressure will not cause damage to a customer's property. If you have a problem with water pressure you need to speak to your water company first. If you are not satisfied with the company's response, you should contact the Consumer Council for Water (CCWater).  |
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