The full report can be viewed or downloaded by using the Adobe Acrobat reader software which is freely available on the web . Click here to access Adobe's web page.

Click Contents to view the contents listing for the document.

Click Part I to view the following sections of the document:

• Foreword
• Section I - this includes 'Summary of the determinations'; 'Representations on the draft determinations'; and, 'Individual company summaries'.

• Section II - this includes 'Customers' priorities and the outputs to be delivered'; 'The profile of prices and bills'; 'Efficiency and incentives'; 'Maintaining service to customers'; 'Quality programme and other enhancements'; 'Maintaining the balance between supply and demand'; 'Financial issues'; and, 'The review process'.

• Appendices