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This section of the return consists of seven tables:
Table 1
- Promoting the efficient use of water (including water saving and reductions in consumption; companies' strategies and activities)
Table 2
- DG2 Properties receiving pressure/flow below the reference level (identifying the number of properties that have received and are likely to continue to receive pressure below the reference level when demand is not abnormal);
- DG3 Properties affected by supply interruptions (identifying the number of properties affected by planned and unplanned supply interruptions lasting longer than 3 hours, 6 hours, 12 hours and 24 hours); and
- DG4 water usage restrictions (identifying the population affected by restrictions on water use and their duration).
Table 3
- DG5 - Annual flooding summary (including properties internally flooded as a result of overloaded sewers and other causes).
- DG5 - Properties at risk of flooding more frequently than once in twenty years and once or twice in ten years, problem status of the properties on the register and annual changes to the register.
Table 3a
- DG5 - Areas externally flooded as a result of overloaded sewers and other causes.
- DG5 – Areas at risk of external flooding more frequently than once in twenty years (including more frequently than once in twenty years, once in ten years and twice in ten years), problem status of the external areas on the register and annual changes to the register.
Table 4
- DG6 - Response to billing contacts (covering the number of billing contacts received during the report year and the time taken to respond to them);
- Connected properties; and
- Bills issued.
Table 5
- DG7 - Response to written complaints (covering the number of written complaints received during the report year and the time taken to respond to them);
- DG8 - Bills for metered customers (covering the proportion of customers who receive bills for metered accounts during the report year based on actual meter readings and the proportion based on estimates);
- DG9 - Telephone contact (identifying the ease with which customers can make telephone contact with their local water company; and
- Special needs register (identifying the number of customers registered).
Table 5a
Complaints data for the Consumer Council for Water
Table 6
To identify the total number and value of payments made by companies under:- the statutory Guaranteed Standards Scheme (GSS);
- the enhanced GSS; and
- their own customer service standards schemes/charters.
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