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Letters to Managing Directors
To Managing Directors of all water and sewerage companies and water only companies 27 November 2006 Dear Managing Director Research into business customers' views on competition in the water industry We would like to ask for your assistance on research that the Consumer Council for Water (CCWater) and Ofwat are conducting into business customers' views on competition in the water industry. We will work closely with representatives from Ofwat's Operations Advisory Group to ensure that their views are heard. These representatives are Water UK (Jeanne Golay and Richard Allison), Energy Information Centre (Paul Anderson) and Aquavitae (UK) Ltd (Derek Meachem). Jeanne Golay will liaise with her competition contacts in your company to advise them of the research. Annex 1 provides more details on our objectives for this research. We have appointed MVA Consultancy to undertake the research on our behalf. The research will consist of a sample base of around 1,000 business customers. Approximately half of this sample base is to be made up of customers using at least 50 Ml of water a year (the eligibility threshold) and the other half will consist of ineligible customers using between 5 and 50 Ml of water a year. The research aims to provide national results rather than regional or company specific analysis due to the size of the sample. There are approximately 2,200 potentially eligible customers but we do not hold details of who those customers are. Nor do we hold a database of ineligible customers' details. We therefore need your help to enable MVA to construct a database of:
Your customers' details will be used purely for these research purposes. These details will not be shared with CCWater, Ofwat or any other stakeholders and will be destroyed once the project is complete. A Statement of Confidentiality, which MVA has endorsed and will be a party to, is attached in annex 2 for your information. If you are willing to help MVA to develop a database of potentially eligible customers in your area, would you or the relevant person in your company please contact Joanne Christensen at MVA by phone on 0161 2346936 or by e-mail to jchristensen@mvaconsultancy.com. Any enquiries on this letter or about the research should be referred initially to Suky Khangure by phone on 0121 625 1410 or by e-mail to sukvinder.khangure@ofwat.gsi.gov.uk. Yours sincerely
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