Publications - D

Dealing with customers affected by sewer flooding and the guaranteed standards scheme - conclusions 26/03/07 Dealing with customers who have been affected by sewer flooding - practical assistance 22/05/08 (PDF - 37Kb) Dealing with household customers in debt: Guidelines 27/03/07 This paper sets out our updated guidelines on "Dealing with household customers in debt" which we issued in March 2007. The revised debt guidelines set out how companies' policies and procedures might best take account of the needs of customers who are in debt (PDF - 147Kb) Debt & disconnection figures 2002-03 25/07/03 Debt & disconnection figures 2003-04 19/08/04 Debt and disconnection figures 2004-05 11/10/05 Updated: 14 October 2005 Debt and disconnection figures 2005-06 13/10/06 Debt and disconnection figures 2006-07 19/09/07 (PDF - 120Kb) Debt recovery guidelines: consultation 11/01/02 (PDF - 119Kb) Decision on a complaint by Albion Water Limited against Dwr Cymru Cyfyngedig relating to common carriage for the supply of water to Shotton paper mill 27/05/04 (PDF - 1.8Mb) Decision on Southern Water Services Limited/Provision of new infrastructure in East Kent 03/08/04 (PDF - 346Kb) Decision on the investigation into charges for the treatment of tankered landfill leachate by United Utilities Plc following a complaint made by Quantum Waste Management Ltd. 20/05/05 Deliberative research concerning consumers' priorities for PR09 for the Water Industry Stakeholder Steering Group 13/06/08 Delivering the national environment programme 2000-05- prospects for completion in 2005 23/01/04 (PDF - 114Kb) Developing our process for assessing capital maintenance requirements 28/03/06 Closing date: 30 May 2006 (PDF - 161Kb) Development of capital expenditure estimating assessment: final report for all deliverables. Report commissioned by Ofwat from Faithful and Gould 31/07/07 (PDF - 704Kb) Development of enhanced serviceability indicators for sewerage assets: final report by Ewan Associates for Ofwat and the Environment Agency 08/11/01 (PDF - 1.2Mb) Development of guidance for sewerage undertakers on the implementation of drainage standards 20/06/08 (PDF - 367Kb) Development of the water industry in England and Wales 27/01/06 (PDF - 772Kb) Disposal of land by appointed companies 16/10/02 (Word - 194Kb) Draft determinations: future water and sewerage charges 2000-05 27/07/99 (PDF - 567Kb) DWI/Ofwat joint serviceability study: review of drinking water quality aspects relating to infrastructure and non-infrastructure assets 09/05/01 (PDF - 278Kb)