Leaflets

Customer charter: Our standards of service 27/10/05 (PDF - 388Kb) Guide to complaining to Ofwat under the Competition Act 1998 28/04/06 (PDF - 73Kb) Guide to water resale 16/03/06 (PDF - 755Kb) Ofwat annual report 1999-2000: summary 11/05/00 Protecting your interests 27/10/05 (PDF - 314Kb) Water and regulation: facts and figures 12/06/08 (PDF - 41Kb) Water and sewerage bills 1999-2000 31/03/99 (PDF - 265Kb) Water and sewerage bills 2000-01 08/03/00 Water and sewerage bills 2001-02 29/03/01 Water and sewerage bills 2002-03 [incorporates Water and you] 16/04/02 (PDF - 1.9Mb) Water and sewerage bills 2003-04 24/04/03 (PDF - 253Kb) Water and sewerage bills 2004-05 05/04/04 (PDF - 69Kb) Water and sewerage bills 2005-06 04/03/05 (PDF - 202Kb) Water and sewerage bills 2006-07 13/03/06 (PDF - 611Kb) Water and sewerage bills 2007-08 28/02/07 (PDF - 5Mb) Water and you: this guide illustrates the costs of everyday use of water and sewerage services in England and Wales based on an average bill for 2000-01 08/03/00 Water and you: this guide illustrates the costs of everyday use of water and sewerage services in England and Wales based on an average bill for 2001-02 30/03/01 What to do if you have problems with your water company: Water woes 15/12/06 (PDF - 174Kb) Your water and sewerage bill 2008-09 06/03/08 (PDF - 2.5Mb)