Figure 2: Water and sewerage companies (including water supply, water resources, customer service, sewerage service and environmental impact)

Figure 3: All companies (including water supply, water resources and customer service)

Figure 4: Water and sewerage companies (including water supply, water resources, customer service, sewerage service and environmental impact)

APPENDIX 2. TABLES OF SCORES AND RESULTS
Table 5: Scores and results for current performance - all companies
1. Unweighted score

2. Weighted score

Table 7. Scores and results for performance improvement - all companies

1. Unweighted score

2. Weighted score

Figure 1: All companies (including water supply, water resources and customer service)

Weighted Score

No	Output	Weight	A	B	C	D	E	F	G	H	I	J	K	L	M	N	O	P	Q	R	S	T	U	V	W	X	Y	Z	AA	AB
	Water supply, levels of service
1	DG2 - 96-97 risk of low pressure score	1	50	46	17	33	40	42	41	48	50	49	49	42	23	28	49	47	47	41	29	47	27	46	39	29	5	42	36	5
2	DG3 - 96-97 unplanned interruption score	1	46	42	43	47	39	49	43	45	44	50	46	41	42	48	45	44	11	35	48	47	5	5	38	35	50	30	39	30
	Customer service
3	Customer contact score (measured output)	1	48	45	22	38	26	45	33	29	38	41	34	45	41	34	28	50	33	21	43	48	28	22	45	38	24	5	34	28
4	Assessed service score	2	50	70	90	60	70	40	55	10	40	10	35	55	75	30	30	75	80	70	10	45	60	100	20	90	45	30	10	55
	Water resources
5	Hosepipe bans since 1992	1	50	43	50	50	32	49	50	50	50	50	50	50	50	50	50	5	50	26	50	12	40	50	31	20	50	37	34	35
6	Leakage - leakage vs resources matrix	2	80	60	80	60	80	60	60	100	60	80	60	40	40	80	60	40	40	60	60	40	80	10	60	20	40	60	40	20
	Totals
7	Total weighted water score		324	306	302	288	287	286	282	282	282	280	274	273	271	270	261	261	261	252	240	240	239	233	232	232	214	204	193	172
8	Water position		1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28
			A	B	C	D	E	F	G	H	I	J	K	L	M	N	O	P	Q	R	S	T	U	V	W	X	Y	Z	AA	AB

Table 7. Scores and results for performance improvement - all companies

Unweighted score

No	Output	Weight	A	B	C	D	E	F	G	H	I	J	K	L	M	N	O	P	Q	R	S	T	U	V	W	X	Y	Z	AA	AB
	Water supply, levels of service
1	DG2 - problems solved since 1992 (% of base)	1.5	40	35	29	33	50	43	27	30	16	14	40	11	18	44	50	50	27	12	18	15	26	16	14	11	5	18	25	13
2	DG3 - improvement (change in rolling avg since 94-95)	1.5	29	50	33	26	27	28	30	36	40	29	29	14	24	37	31	29	32	28	31	27	24	29	13	32	29	5	5	24
	Customer service
3	DG6 improvement since 1992	1.5	48	29	37	31	37	22	27	37	29	40	28	41	22	12	5	24	24	22	39	34	14	10	34	35	34	50	22	32
4	DG7 improvement since 1992	1.5	32	23	18	24	43	16	39	19	9	22	18	20	22	13	5	19	15	22	21	30	16	24	15	16	47	50	24	16
	Leakage
5	Leakage improvement since 1993 (total leakage)	3	43	40	50	50	25	44	31	29	40	33	28	42	41	31	37	20	30	37	22	22	34	35	34	23	10	5	25	15
	Totals																				</