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About Ofwat
Household consumers
Non-household consumers
Obligations of new appointees
If your application for a new appointment is successful you will become subject to the same duties as other appointed water companies. Those duties are mainly set out in the Water Industry Act 1991 and in your conditions of appointment. We will generally include a full set of conditions in your new appointment.
Suspending conditions of appointment
Any decision to suspend conditions in your appointment, or to lift the suspension of conditions, will be taken by us.
Our preference is that appointed water companies’ conditions of appointment should be as consistent as possible. We do not generally introduce bespoke conditions for specific companies.
We may suspend some conditions, in whole or in part, until we consider it appropriate for them to come into force. We may, for example, decide to suspend some conditions until you have reached a certain size. We may suspend other conditions if you are serving only large business customers, who are better able to protect their own interests.

