Customer transfer protocol
About this consultation
On 1 December 2005, it became possible for non-household customers who are likely to use at least 50 million litres (megalitres – Ml) of water a year to choose their water supplier from a range of new companies. These new companies are known as water supply licensees (or ‘licensees’). They are able to compete with the existing appointed water service providers once they have a licence from us.
The document and its supporting information set out the process for transferring customers between suppliers.You should also read the letter ‘WSL 01/10: Proposed changes to the customer transfer protocol (CTP)’ which summarises the changes.
Supporting documentation
- Customer transfer protocol: DF001 – Request to register a change of supplierXLS392 KBytes
- Customer transfer protocol: DF002 – Confirmation or rejection of a change of supplierXLS388 KBytes
- Customer transfer protocol: DF003 – Notification of a change of supplierXLS408 KBytes
- Customer transfer protocol: DF004 – Notification of the metering and premises detailsXLS418 KBytes
- Customer transfer protocol: DF005 – Meter readingXLS386 KBytes
- Customer transfer protocol: DF006 – Notification of an objection to a change of supplierXLS378 KBytes
- Customer transfer protocol: DF007 – Confirmation or rejection of a notification of an objection to a change of supplierXLS378 KBytes
- Customer transfer protocol: DF008 – Removal of an objection to a change of supplierXLS402 KBytes
- Customer transfer protocol: DF009 – Notification of a removal of an objectionXLS404 KBytes
- Customer transfer protocol: DF010 – Confirmation of a registration objectionXLS406 KBytes
- Customer transfer protocol: DF020 – Notification of an erroneous transferXLS392 KBytes
- Customer transfer protocol: DF021 – Acceptance or rejection of a notification of an erroneous transferXLS407 KBytes
- Customer transfer protocol: DF022 – Notification of an erroneous transferXLS419 KBytes
- Customer transfer protocol: DF023 – Acceptance or rejection of a notification of an erroneous transferXLS407 KBytes
- Customer transfer protocol: DF030 – Notification of an agreed revised meter readingXLS410 KBytes
- Customer transfer protocol: DF031 – Formal notification of a disputed transfer meter readingXLS456 KBytes
- Customer transfer protocol: DF032 – Escalation of a disputed transfer meter readingXLS410 KBytes
- Customer transfer protocol: DF040 – Notification of a change of register detailsXLS420 KBytes
- Customer transfer protocol: DF041 – Confirmation of a change of register detailsXLS406 KBytes
- Customer transfer protocol: DF042 – Notification of a change of premises reference numberXLS423 KBytes
- Customer transfer protocol: supporting information (September 2011)PDF605 KBytes
- WSL 01/10 Proposed changes to the customer transfer protocol (CTP) HTML7 KBytes
