About Consultation
This document sets out our proposed approach to protecting customers in the non-household retail market in England and Wales, through the introduction of a new Customer Protection Code of Practice.
This document is part of a suite of consultations focusing on customer protection arrangements that will be necessary to ensure that the new retail market operates effectively and in the best interests of customers. We explained this in more detail in ‘IN 15/12: Opening a new retail market for non-household customers ‒ protecting customers’.