About Consultation
This document consults on our proposed updates to ‘Guidance on assessing whether customers in England and Wales are eligible to switch their water and wastewater retailer’ (eligibility guidance).
On the 10 March 2016 we issued a ‘Consultation on supplementary guidance: assessing whether non-household customers in England and Wales are eligible to switch their water and wastewater retailer’ (our supplementary guidance).
As part of this consultation we stated that we intended to update our eligibility guidance to take into account commencement of relevant provisions of the Water Act 2014. The development of our thinking on the transition from the water supply licence regime to the water and sewerage supply licence regime, and the position reflected in our supplementary guidance.
As such, this document and the updated eligibility guidance (appendix A) should be considered alongside the recently released Supplementary Guidance which focuses on whether or not premises should be treated as household premises under section 17C of the Water Industry Act 1991 (WIA91) and so ineligible to switch supplier.