Protecting consumers, promoting value and safeguarding the future
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Household consumers

Protecting consumers’ interests is at the heart of what we do. The service that the companies provide has improved significantly in recent years. However, safeguards are in place to protect customers if a company fails to meet its responsibilities. This includes providing guaranteed standards of service.

If you have a complaint about the service that you receive, you should contact your water company first. This will give the company the chance to put thing right.

If you have followed your company’s complaints procedure and you are still not happy, you can ask the Consumer Council for Water (CCWater) to investigate.

In this section you can find information on:

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