Protecting consumers, promoting value and safeguarding the future
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Your water bill

Household customers

If you are a household customer you will be charged according to either:

Some customers pay according to the amount of water they would use if they had a meter (assessed charges). Unmetered customers may be able to reduce their bill by opting for a free water meter.

Find out more about charges for household customers.


The future of charging

In August 2008 the Government announced that Anna Walker would lead an independent review of charging and metering for water and sewerage services. The final report was published on 8 December 2009.

You can find more information about the Walker review from the Department for Food, the Environment and Rural Affairs.

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