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Nonstandard charges
You are here: Ofwat > Household consumers > Your water bill > How household customers are charged > Nonstandard charges
Many companies include some non-standard charges in their approved charges schemes. These miscellaneous charges cover services that companies may provide, but which are not included in the tariff basket. Examples include:
- charges for reconnection
- non-household meter installations
- meter testing
- hydrant installation
- standpipe hire
We do not formally regulate these charges, but we monitor them to make sure that they broadly reflect costs. We may challenge a company if we receive a complaint about them from a customer.
