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Unmetered charges
If you do not have a water meter, you are an unmetered customer. Your bill is not based on how much water you use.
Your bill is usually made up of a:
- fixed charge (or ‘standing charge’), which covers things like billing and customer service costs
- charge based on the rateable value of your home.
You can find out further details about these charges in our unmetered water charges and unmetered sewerage charges.
As an unmetered customer, you may save money on your bill if you switch to a water meter.
Your water company can advise you if you may be able to save money by switching to a meter. Some companies’ websites have on-line calculators. The Consumer Council for Water have a spreadsheet calculator on their website.
Further information
Find out more about your unmetered charges:
- Paying by rateable value
- Unmetered water charges
- Unmetered sewerage charges
- Applying for a water meter
- Charges for vacant properties
