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About Ofwat
Household consumers
Non-household consumers
If I am not happy with the way the company has dealt with my complaint what do I do?
If you have followed the company's complaints procedure and you are still not happy, you can ask your local Consumer Council for Water (CCWater) Committee to investigate.
CCWater represents customers' interests. It focuses on the level of customers' bills, the services provided to customers and value for money. It also investigates complaints from customers about their water company.
