Water today, water tomorrow
Ofwat would like to place cookies on your computer to help us make this website better. To find out more about the cookies, please see our privacy statement.
I accept cookies from this site.
Abstract image of water

If your water company hasn't billed you

£5 and £10 notesAll customers have to pay for the water and sewerage services that they receive, and most people are billed at least twice a year.

Sometimes water companies find it difficult to find out who is responsible for a bill, and it can be some time before they send out a bill, particularly if you have moved house. Bad debts in the water sector cost everyone money and companies will make every effort to ensure that bills are paid. This means that even if you have not had a water bill for some time you will still owe the water company money for the services you have received.

Companies can ask you up to six years of unpaid water and sewerage charges. However, this will depend on the circumstances of your case. Your company should also offer you a reasonable repayment plan to allow you to spread repayments.

If you are concerned that you are not receiving bills you should contact your water company as soon as possible to avoid receiving an unexpectedly large bill.

Page options

  • Return to top
  • Text only