Quick links
What's new
- Bulk supply pricing – a consultation on our policy principles
- New appointments and variations – a consultation on our policy
- New appointments and variations – a consultation on our process
- New appointment and variation applications – a consultation on the terms of reference for independent professional advisors providing site status reports
- Sustainable water event presentations
- Vacancy: Director - Casework
Your rights and responsibilities
Consumers expect to receive high quality sustainable water and sewerage services at a fair price, and most companies are delivering this. Where they are not, we are taking action to improve their performance.
As a customer you are entitled to receive a good standard of service from your water and sewerage company. But you also have certain responsibilities to make sure that you continue to receive a good reliable service.
We have set out in this section of our website your rights and responsibilities as a customer. We explain what your water company should do for you and what action you should take if you are unhappy with its response.