Quick links
Special assistance
We are aware that, some customers may require special assistance in the way that water and sewerage services are delivered to them because of, for example, age, disability or illness.
We have a duty to take account of the needs of such customers. As part of this duty we have set out guidance to companies on the services they should offer to such customers. The guidelines are intended to make sure that customers with specific requirements as a result of age or disability are not disadvantaged in comparison with other customers.
All companies offer a range of additional services such as:- password schemes to prevent bogus callers;
- issuing bills and associated literature in other formats (for example, large print or Braille);
- making special arrangements to contact customers requiring special assistance in case of an emergency; and
- a meter re-siting service so that these customers can monitor their water consumption.
If you believe that you would benefit from any of these kind of services, contact your local water company and they will add your details to their register.
All water companies also offer a capped tariff to metered customers who are in receipt of benefits and are required to use additional water for medical reasons.
FAQs and related information
Special agreement register 2010-11: Yorkshire Water's information table
3/Sep/2010 (XLS - 18 KBytes)Special agreement register 2010-11: Yorkshire Water's terms and dates of the agreement
3/Sep/2010 (PDF - 20 KBytes)Special agreement register 2010-11: Wessex Water's terms and dates of the agreement
3/Sep/2010 (PDF - 29 KBytes)Special agreement register 2010-11: Dŵr Cymru's terms and dates of the agreement
3/Sep/2010 (PDF - 81 KBytes)Special agreement register 2010-11: Veolia Water Project's information table
3/Sep/2010 (XLS - 21 KBytes)Special agreement register 2010-11: Veolia Water Project's terms and dates of the agreement
3/Sep/2010 (PDF - 19 KBytes)Special agreement register 2010-11: Veolia Southeast's information table
3/Sep/2010 (XLS - 19 KBytes)Special agreement register 2010-11: Veolia Southeast's terms and dates of the agreement
3/Sep/2010 (PDF - 21 KBytes)Special agreement register 2010-11: Veolia East's terms and dates of the agreement
3/Sep/2010 (PDF - 18 KBytes)Special agreement register 2010-11: Veolia Central's terms and dates of the agreement
3/Sep/2010 (PDF - 21 KBytes)Special agreement register 2010-11: United Utilities' information table
3/Sep/2010 (XLS - 38 KBytes)Special agreement register 2010-11: United Utilities' terms and dates of the agreement
3/Sep/2010 (PDF - 61 KBytes)Special agreement register 2010-11: Thames Water's terms and dates of the agreement
3/Sep/2010 (PDF - 27 KBytes)Special agreement register 2010-11: South West Water's information table
3/Sep/2010 (XLS - 48 KBytes)Special agreement register 2010-11: Severn Trent Water's information table
3/Sep/2010 (XLS - 48 KBytes)Special agreement register 2010-11: Severn Trent Water's terms and dates of the agreement
3/Sep/2010 (PDF - 26 KBytes)Special agreement register 2010-11: South Staffs Water's information table
3/Sep/2010 (XLS - 17 KBytes)Special agreement register 2010-11: South Staffs Water's terms and dates of the agreement
3/Sep/2010 (PDF - 18 KBytes)Special agreement register 2010-11: SSE Water's terms and dates of the agreement
3/Sep/2010 (PDF - 18 KBytes)Special agreement register 2010-11: Southern Water's terms and dates of the agreement
3/Sep/2010 (PDF - 24 KBytes)Special agreement register 2010-11: South East Water's information table
3/Sep/2010 (XLS - 19 KBytes)Special agreement register 2010-11: South East Water's terms and dates of the agreement
3/Sep/2010 (PDF - 18 KBytes)Special agreement register 2010-11: Sutton & East Surrey Water's terms and dates of the agreement
3/Sep/2010 (PDF - 19 KBytes)Special agreement register 2010-11: Sutton & East Surrey Water's information table
3/Sep/2010 (XLS - 18 KBytes)IB 13/10 Ofwat varies the appointment of water and sewerage supplier at Graylingwell Park, Chichester
26/Aug/2010 (HTML - 2 KBytes)Variations of the Appointments of SSE Water as a Water and Sewerage Undertaker and Portsmouth Water as a Water Undertaker and Southern Water as a Sewerage Undertaker
20/Aug/2010 (PDF - 52 KBytes)Are water companies legally obliged to maintain a continuous supply of water?
19/Aug/2010 (HTML - 1 KBytes)WSRA Resource Accounts 2009-10
Water Services Regulation Authority Resource Accounts 2009-10 (For the year ended 31 March 2010)
19/Aug/2010 (PDF - 2 MBytes)The completed acquisition of Cascal N.V by Sembcorp Industries Ltd and the regulatory issues arising for Bournemouth and West Hampshire Water Plc – a consultation by Ofwat
16/Aug/2010 (PDF - 60 KBytes)IB 12/10 Ofwat proposes to vary the appointment of water and sewerage services supplier at Kingsmere, Bicester
3/Aug/2010 (HTML - 3 KBytes)Proposal to vary the appointments of SSE Water and Thames Water at Kingsmere,Bicester
3/Aug/2010 (PDF - 108 KBytes)Beyond limits – how should prices for monopoly water and sewerage services be controlled?
30/Jul/2010 (HTML - 2 KBytes)Water Industry Act 1991 Section 13: A proposal by the Water Services Regulation Authority (Ofwat) to modify the Appointment of Bristol Water plc following the completed acquisition of Sociedad General de Aguas de Barcelona, S.A. by Suez Environnement
27/Jul/2010 (PDF - 43 KBytes)Playing our part – how can we cut greenhouse gas emissions in the water and sewerage sectors?
27/Jul/2010 (HTML - 7 KBytes)Valuing water – how upstream markets could deliver for consumers and the environment
27/Jul/2010 (HTML - 6 KBytes)Playing our part – reducing greenhouse gas emissions in the water and sewerage sectors (Supporting information)
23/Jul/2010 (PDF - 462 KBytes)RD 07/10: Ofwat’s review of the companies’ complaint handling procedures
15/Jul/2010 (HTML - 11 KBytes)RD 06/10: Proposed changes to the charges approval process for 2011-12 charges
15/Jul/2010 (HTML - 11 KBytes)IB 11/10: Ofwat varies the appointment of water and sewerage supplier at Berryfields in Aylesbury
9/Jul/2010 (HTML - 2 KBytes)IB 10/10: Ofwat varies the appointment of water and sewerage supplier at Park Views
9/Jul/2010 (HTML - 2 KBytes)Variations of the Appointments of Independent Water Networks Limited as a Waterand Sewerage Undertaker and Thames Water Utilities Ltd as a Water and Sewerage Undertaker
9/Jul/2010 (PDF - 46 KBytes)Variations of the Appointments of SSE Water Limited as a Water and Sewerage Undertaker and Thames Water Utilities Ltd as a Water and Sewerage Undertaker
9/Jul/2010 (PDF - 43 KBytes)Variation of Independent Water Networks' (IWN) appointment to include Berryfields
9/Jul/2010 (PDF - 36 KBytes)Variations of the Appointments of Independent Water Networks Limited as a Water and Sewerage Undertaker and Thames Water Utilities Ltd as a Water and Sewerage Undertaker
9/Jul/2010 (PDF - 44 KBytes)NT 03/10: SSE Water applies for a variation to its appointment to include Kingsmere
7/Jul/2010 (HTML - 549 Bytes)IB 09/10 Ofwat proposes to vary the appointment of water and sewerage services supplier at Hunter Avenue, Ashford
2/Jul/2010 (HTML - 3 KBytes)Proposal to vary the appointments of SSE Water and Southern Water at Hunter Avenue, Ashford
2/Jul/2010 (PDF - 62 KBytes)IB 08/10: Ofwat proposes to vary the appointment of water and sewerage services suppliers at Graylingwell Park, Chichester
2/Jul/2010 (HTML - 3 KBytes)Proposal to vary the appointments of SSE Water, Portsmouth Water and Southern Water at Graylingwell Park
2/Jul/2010 (PDF - 66 KBytes)Rules of procedure for the Water Services Regulation Authority (Ofwat)
25/Jun/2010 (PDF - 554 KBytes)Section 99 determination: Mr Gleadhill v Severn Trent Water Services Ltd
16/Jun/2010 (PDF - 61 KBytes)Services for disabled, chronically sick or elderly consumers – guidance to companies (rev June 2010)
16/Jun/2010 (PDF - 68 KBytes)Ofwat’s response to the European Commission’s public debate on the future of the Common Agricultural Policy
3/Jun/2010 (PDF - 67 KBytes)2008-09 Pre-court action letters, claims and judgments for customer debt by water company
14/May/2010 (PDF - 56 KBytes)Special agreement register 2010-11: Peel Water Network's information table
13/May/2010 (XLS - 24 KBytes)Special agreement register 2010-11: Peel Water Network's terms and dates of the agreement
13/May/2010 (PDF - 18 KBytes)Special agreement register 2010-11: Portsmouth Water's information table
13/May/2010 (XLS - 17 KBytes)Special agreement register 2010-11: Portsmouth Water's terms and dates of the agreement
13/May/2010 (PDF - 18 KBytes)Special agreement register 2010-11: Northumbrian Water's information table
13/May/2010 (XLS - 28 KBytes)Special agreement register 2010-11: Northumbrian Water's terms and dates of the agreement
13/May/2010 (PDF - 27 KBytes)Special agreement register 2010-11: Independent Water Network's information table
13/May/2010 (XLS - 29 KBytes)Special agreement register 2010-11: Independent Water Network's terms and dates of the agreement
13/May/2010 (PDF - 18 KBytes)Special agreement register 2010-11: Dee Valley Water's information table
13/May/2010 (XLS - 17 KBytes)Special agreement register 2010-11: Dee Valley Water's terms and dates of the agreement
13/May/2010 (PDF - 18 KBytes)Special agreement register 2010-11: Cambridge Water's information table
13/May/2010 (XLS - 18 KBytes)Special agreement register 2010-11: Cambridge Water's terms and dates of the agreement
13/May/2010 (PDF - 19 KBytes)Special agreement register 2010-11: Bournemouth & West Hampshire Water's information table
13/May/2010 (XLS - 18 KBytes)Special agreement register 2010-11: Bournemouth & West Hampshire Water's terms and dates of the agreement
13/May/2010 (PDF - 19 KBytes)Special agreement register 2010-11: Bristol Water's terms and dates of the agreement
13/May/2010 (PDF - 22 KBytes)Special agreement register 2010-11: Anglian Water's terms and dates of the agreement
13/May/2010 (PDF - 24 KBytes)Special agreement register 2008-09: Albion Water's terms and dates of the agreement
13/May/2010 (PDF - 22 KBytes)RD 03/10: Interest rates for requisitions and infrastructure charges – six-monthly review
10/May/2010 (HTML - 1 KBytes)IB 07/10 Ofwat proposes to vary the appointment of water and sewerage services supplier at Berryfields, Aylesbury
7/May/2010 (HTML - 3 KBytes)Variation of the appointments of Independent Water Networks' (IWN) and Thames Water
Variation of Independent Water Networks' (IWN) appointment to include King's Cross
7/May/2010 (PDF - 54 KBytes)