
About Ofwat
Household consumers
Non-household consumers
Enforcing the maximum resale price
If resellers charge more than the maximum resale price, their purchasers can take them to the small claims court to recover the money as well as interest.
The small claims court
You can use the small claims court to claim any amount below £5,000. The small claims court is based at your local county court. If you want to claim, you will need to fill in a claims form explaining what you are claiming and who you are making the claim against. This form is available at the county court. A judge will hear your case and there is no need for a solicitor. If you win the case, the reseller will have to pay you the money you claimed. There are procedures in place to make sure that they pay you.
For more details on the small claims court, contact your local county court or Citizens Advice Bureau.

