What should I do if I think I am being charged too much?
First check whether your bill is higher than the average household bill in your area. If your bill seems higher than the average, or higher than you think it should be, ask your reseller how they have worked it out. You may need to ask some, or all, of the following questions.
- What is the total bill, standing charge and amount for each cubic metre or other charge the reseller pays to the water or sewerage company?
- How has the total bill been shared between different purchasers (for example, by rateable value, floor space, equal shares, or metered use)?
- What is the total number of purchasers who have been charged?
- What are the details of rateable values, floor space and so on (if you are not on a meter)?
- What is the metered consumption of water for your own home (if you have a meter)?
- Does the bill include a charge for repairs or maintaining water or sewerage pipes (not covered by the maximum resale price)?
Using the information that the reseller gives you, check whether your bill has been worked out in line with the rules.
You may need advice from your solicitor or local Citizens Advice Bureau on enforcing the maximum resale price.
For more detailed advice on your case, contact us.
