In this section you can find information for and about the water companies we regulate.
Regulated companies
Markets
We regulate a number of markets including the business retail market, NAV market and new connections market. Find out more here.
Water sector overview
Every day, over 50 million household and non-household consumers in England and Wales receive good quality water, sanitation and drainage services.
Regulating monopolies
This section of our website sets out the requirements that the companies we regulate should comply with.
Investigations
We carry out a range of different investigations and enforcement activity, from large and complex investigations into alleged breaches of competition law to smaller issues...
Price reviews
Most water and sewerage services in England and Wales are not provided in competitive markets. Most people receive their water services from a licensed monopoly...
Resilience in the round
Resilience is the ability to cope with, and recover from, disruption and anticipate trends and variability in order to maintain services for people and protect...
Innovation in the water sector
Find out more about how Ofwat is encouraging innovation within the water sector.
Open data in the water industry
Data is essential for developing insight, making informed decisions and improving services.
Vulnerability
Research shows that there has been a big increase in support for water customers who are potentially in circumstances that make them vulnerable, yet the...
Customer engagement
We expect companies to listen to their customers to understand their preferences and priorities. Find out more about customer engagement.
Water sector – UKRN Performance scorecard
The water sector UKRN performance scorecard, developed by Ofwat and the Consumer Council for Water.