Household consumers

• Your water bill

  • How household customers are charged
  • Changes in household bills

• Paying your bill

  • Payment options

• Extra care services

  • Help for customers needing special assistance
  • WaterSure (vulnerable groups scheme)
  • Charitable trusts and restart schemes

• Supply and standards

  • Water connections
  • Supply pipes
  • Sewers
  • Water pressure
  • Leakage
  • Supply interruptions
  • Plumbing
  • Special assistance
  • Standards of service

• Your point of view

• Water resale

  • Maximum resale price
  • Calculating water resale prices
  • What should I do if I think I am being charged too much?
  • Enforcing the maximum resale price

• Your water company

  • Who is your water company?

• Surface water drainage

• Conserving water

  • Water saving tips
  • Help for you to save water
  • Your water supply

• Metering

  • Why switch to a water meter?
  • How often should my meter be read?

• Useful contacts

• Complaints

  • Standards of service
  • Complaints that we handle
  • Determinations
  • Unhappy with our service?
  • Who else handles complaints?