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How can we help if you have a complaint?

If you have a complaint about your water company you must speak or write to them in the first instance. Each company has a complaints procedure and you can request a copy from them.

If, after following their complaints procedure, you are still not satisfied with their response you can ask the Consumer Council for Water to investigate your complaint.

For further information please see:
Customers and complaints
How to contact the Consumer Council for Water