Figure 2: Water and sewerage companies (including water supply, water resources, customer service, sewerage service and environmental impact)

Figure 3: All companies (including water supply, water resources and customer service)

Figure 4: Water and sewerage companies (including water supply, water resources, customer service, sewerage service and environmental impact)

APPENDIX 2. TABLES OF SCORES AND RESULTS
Table 5: Scores and results for current performance - all companies
1. Unweighted score

2. Weighted score

Table 7. Scores and results for performance improvement - all companies

1. Unweighted score

2. Weighted score

Figure 1: All companies (including water supply, water resources and customer service)

Weighted Score

No	Output	Weight	A	B	C	D	E	F	G	H	I	J	K	L	M	N	O	P	Q	R	S	T	U	V	W	X	Y	Z	AA	AB
	Water supply, levels of service
1	DG2 - 96-97 risk of low pressure score	1	50	46	17	33	40	42	41	48	50	49	49	42	23	28	49	47	47	41	29	47	27	46	39	29	5	42	36	5
2	DG3 - 96-97 unplanned interruption score	1	46	42	43	47	39	49	43	45	44	50	46	41	42	48	45	44	11	35	48	47	5	5	38	35	50	30	39	30
	Customer service
3	Customer contact score (measured output)	1	48	45	22	38	26	45	33	29	38	41	34	45	41	34	28	50	33	21	43	48	28	22	45	38	24	5	34	28
4	Assessed service score	2	50	70	90	60	70	40	55	10	40	10	35	55	75	30	30	75	80	70	10	45	60	100	20	90	45	30	10	55
	Water resources
5	Hosepipe bans since 1992	1	50	43	50	50	32	49	50	50	50	50	50	50	50	50	50	5	50	26	50	12	40	50	31	20	50	37	34	35
6	Leakage - leakage vs resources matrix	2	80	60	80	60	80	60	60	100	60	80	60	40	40	80	60	40	40	60	60	40	80	10	60	20	40	60	40	20
	Totals
7	Total weighted water score		324	306	302	288	287	286	282	282	282	280	274	273	271	270	261	261	261	252	240	240	239	233	232	232	214	204	193	172
8	Water position		1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28
			A	B	C	D	E	F	G	H	I	J	K	L	M	N	O	P	Q	R	S	T	U	V	W	X	Y	Z	AA	AB

Table 7. Scores and results for performance improvement - all companies

Unweighted score

No	Output	Weight	A	B	C	D	E	F	G	H	I	J	K	L	M	N	O	P	Q	R	S	T	U	V	W	X	Y	Z	AA	AB
	Water supply, levels of service
1	DG2 - problems solved since 1992 (% of base)	1.5	40	35	29	33	50	43	27	30	16	14	40	11	18	44	50	50	27	12	18	15	26	16	14	11	5	18	25	13
2	DG3 - improvement (change in rolling avg since 94-95)	1.5	29	50	33	26	27	28	30	36	40	29	29	14	24	37	31	29	32	28	31	27	24	29	13	32	29	5	5	24
	Customer service
3	DG6 improvement since 1992	1.5	48	29	37	31	37	22	27	37	29	40	28	41	22	12	5	24	24	22	39	34	14	10	34	35	34	50	22	32
4	DG7 improvement since 1992	1.5	32	23	18	24	43	16	39	19	9	22	18	20	22	13	5	19	15	22	21	30	16	24	15	16	47	50	24	16
	Leakage
5	Leakage improvement since 1993 (total leakage)	3	43	40	50	50	25	44	31	29	40	33	28	42	41	31	37	20	30	37	22	22	34	35	34	23	10	5	25	15
	Totals
6	Total unweighted water score		193	177	167	166	182	153	155	152	134	138	143	128	128	137	128	142	128	121	132	128	115	113	110	117	125	128	102	101

Weighted score

No	Output	Weight	A	B	C	D	E	F	G	H	I	J	K	L	M	N	O	P	Q	R	S	T	U	V	W	X	Y	Z	AA	AB
	Water Supply, Levels of Service
1	DG2 - problems solved since 1992 (% of base)	1.5	60	52	43	50	75	64	41	45	25	20	60	17	27	66	75	75	41	18	28	22	39	24	20	17	8	28	38	20
2	DG3 - improvement (change in rolling avg since 94-95)	1.5	44	75	50	39	40	41	46	54	60	44	44	21	36	55	47	44	48	41	47	41	36	43	19	47	43	7	8	36
	Customer service
3	DG6 improvement since 1992	1.5	72	44	55	47	56	33	41	56	44	60	42	62	33	18	8	36	35	34	59	51	21	14	51	53	52	75	33	48
4	DG7 improvement since 1992	1.5	49	35	27	37	64	24	59	29	13	33	27	29	34	20	8	29	22	33	32	46	25	35	23	24	71	75	36	25
	Leakage
5	Leakage improvement since 1993 (total leakage)	3	129	120	150	150	75	132	93	87	120	99	84	126	123	93	111	60	90	111	66	66	102	105	102	69	30	15	75	45
	Totals
6	Total weighted water score		354	326	325	323	310	295	279	271	261	257	256	255	253	253	248	243	237	237	232	225	223	222	216	211	203	200	190	173
7	Rank		1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28
			A	B	C	D	E	F	G	H	I	J	K	L	M	N	O	P	Q	R	S	T	U	V	W	X	Y	Z	AA	AB