Non-household consumers
In this section of the website you can find information about water and sewerage supply to non-household consumers.
How charges work, what they are and how you can control your bill
How non-household customers are charged | Non-household bill changes | Regulating large user charges | Exemptions from charges | Problems paying your bill | Controlling your bill
What they are, how you are charged for them and how you can get a rebate
Charging for surface water drainage by site area | Reducing your surface water drainage bill | Some facts about surface water drainage | Exemptions from charges
The standards of service you should receive and responsibilities for pipes, sewers and stop taps
Getting a water or sewerage connection | Responsibility for water and sewerage pipes | Public and private sewers | Water pressure | Leakage | Supply interruptions | Plumbing | Standards of service | Business customer forum
Details of the companies we regulate
Who is your water company? | Water company profits and dividends | Water companies' performance
Getting a new water or sewerage connection to your residential or commercial development
Self-lay process | Self-lay accreditation | Requisitions | Choosing a new appointee
Charging for water that you receive from a regulated company and sell to tenants or others
Maximum price for reselling | Calculating water resale prices
Find out whether you can choose your water and sewerage company
Choosing a water supply licensee | Choosing a new appointee
How to make a complaint about your water company
