Why are bills changing?
Bills are changing so that each water company can continue to deliver the high-quality services that customers need and expect, as well as safeguarding the environment. Between 2010 and 2015, your bills will have paid towards:
- maintaining pipes, sewers and treatment works (including laying, renewing or relining more than 10,000 kilometres of water mains), so that essential services are protected for the future;
- a major programme of environmental schemes to improve more than 3,000km of rivers
- preventing or reducing internal flooding from overloaded sewers into more than 6,300 homes that are currently at high risk of flooding.
You can find out more information about your water company’s charges and what you are paying for in our household charges fact sheets for 2011-12. Please note that we cannot confirm details of your individual customer account. This is a matter for your water company. Our household charges fact sheets give you an indication of how much the average water bill in your company’s area is likely to change.
You can also find out more about how we regulate the amount your water company can raise or lower its charges each year in our ‘how we control prices’ pages.
