Understanding your bill
Your water bill will vary depending on which area of the country you are in. You may receive two separate bills, one for water services and another for sewerage services.
Meters
Most non-household customers are metered, and your bill may be based on 'estimated', 'actual' or 'read' meter readings. Your water company will apply a volumetric rate to your measured water use to calculate your volumetric charge. You will also pay a standing charge that is based on the size of your water meter.
In addition to the standing charge, some large and intermediate water customers may also pay a fixed charge along with a reduced volumetric rate.
You should check that the meter serial number on your water bill is the same as the serial number on your meter.
Rateable Value
If you do not have a water meter, your water company will charge you in the same way as unmetered household customers. Your bill is not based on how much water you use but is usually made up of a fixed charge (the ‘standing charge’) and a charge related to the rateable value of your property. The fixed charge covers things like billing and customer service costs.
