Household consumers

• Your water bill

  • How household customers are charged
  • Changes in household bills

• Extra care services

  • Help for customers needing special assistance
  • WaterSure (vulnerable groups scheme)
  • Charitable trusts and restart schemes

• Conserving water

  • Water saving tips
  • Help for you to save water
  • Your water supply

• Supply and standards

  • Supply pipes
  • Water pressure
  • Water connections
  • Sewers
  • Special assistance
  • Standards of service

• Your point of view

• Problems paying your bill

• Meters

• Water resale

  • Maximum resale price
  • Calculating water resale prices
  • What should I do if I think I am being charged too much?
  • Enforcing the maximum resale price

• Your water company

  • Who is your water company?

• Useful contacts

• Surface water drainage

• Complaints

  • Household consumers
  • Standards of service
  • Complaints that we handle
  • Determinations
  • Unhappy with our service?
  • Who else handles complaints?