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Understanding customers' views – PR09 quantitative research into customers' priorities for the Water Industry Stakeholder Steering Group
Eight stakeholders(1) representing customers, regulators, water and sewerage companies and government publish the report, 'Understanding customers' views – PR09 Quantitative Research into Customers' Priorities'. The report explores bill payers' views of draft plans for water and sewerage services in England and Wales. This is part of the Ofwat 2009 price review covering the period 2010-15.
PR09 Quantitative research into customers’ priorities - executive summary
PR09 Quantitative research into customers’ priorities - overall report
PR09 Quantitative research into customers' priorities - company reports (England)
PR09 Quantitative research into customers' priorities - company reports (Wales)
PR09 Quantitative research into customers’ priorities - appendices
(1) CCWater, Environment Agency, Water UK, Defra, Natural England, Welsh Assembly Government, DWI and Ofwat
