Publications
If you need any of our documents in a different format, please see our accessibility statement for details.
If you need any of our documents in a different format, please see our accessibility statement for details.
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Trading and procurement codes – guidance on requirements and principles (June 2023)
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Business retail market 2021-22 review of the Retail Exit Code - Guidance for using Ofwat models
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A joint approach for how water companies should consider flood and coastal resilience in the context of their statutory roles and duties
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Paying fair – guidelines for water companies in supporting residential customers pay their bill, access help and repay debts
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Decisions on 'Paying fair guidelines' and summary of responses to consultation
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Leakage information request 2017-22 – supporting guidance
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Developer services information request 2021-22 – supporting guidance
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Canllawiau cymhwystra ynglŷn ag a yw cwsmeriaid busnes yng Nghymru a Lloegr yn gymwys i newid eu manwerthwr
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Eligibility guidance on whether business customers in England and Wales are eligible to switch their retailer - DRAFT
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Regulatory reporting requirements for new appointees in 2021-22 – Guidelines and line definitions