Water today, water tomorrow
Ofwat would like to place cookies on your computer to help us make this website better. To find out more about the cookies, please see our
privacy statement
.
You must tick the 'I accept cookies from this site' box to accept.
I accept cookies from this site.
Shortcut keys for this site
Skip navigation
Home page
What's new
Site map
Search
Frequently Asked Questions (FAQ)
Help
Complaints procedure
Terms and conditions
Feedback form
Access key details
Quick links
Go to content
Accessibility
Help
Site map
Enter text to search for:
Click here to search
Advanced Search
Home
What's new
Publications
Media centre
Future challenges
Consultations
Jobs
Contact us
About Ofwat
What we do
Our standards of behaviour
The industry we regulate
Our approach to regulation
Our duties
Benefits for consumers
More about our work
Our standards of performance
Who we are
Organisation
Board minutes of meetings
Rules of procedure
Who we work with
Memorandums of understanding
Stakeholders
Joint Regulators Group
Jobs
About Birmingham
Procurement
Our procurement processes
Finding out about new contracts
Current opportunities
Procurement links
Ofwat reports
Annual reports
Resource accounts
Access to information
Contact us
Household consumers
Your water bill
How household customers are charged
Changes in household bills
Paying your bill
If your water company hasn't billed you
Water Direct
Payment options
If you do not pay your bill
Extra care services
Help for customers needing special assistance
WaterSure (vulnerable groups scheme)
Charitable trusts and restart schemes
Supply and standards
Getting a water connection
Supply pipes
Sewers
Water pressure
Leakage
Supply interruptions
Plumbing
Special assistance
Standards of service
Your point of view
Water resale
Maximum resale price
Calculating water resale prices
What should I do if I think I am being charged too much?
Enforcing the maximum resale price
Your water company
Who is your water company?
Surface water drainage
Conserving water
Water saving tips
Help for you to save water
Your water supply and drought
Metering
Why switch to a water meter?
How often should my meter be read?
Useful contacts
Complaints
Standards of service
Complaints that we handle
Determinations
Unhappy with our service?
Who else handles complaints?
Non-household consumers
Your water bill
How non-household customers are charged
Changes to non-household bills
Regulating large users charges
Exemptions from charges
Controlling your bill
Supply and standards
Surface water drainage and highways drainage
Charging for surface water drainage by site area
Reducing your surface water drainage bill
Some facts about surface water drainage
Exemptions from charges
Your water company
Who is your water company?
Information for developers
Reselling water
Maximum price for reselling
Calculating water resale prices
Choosing your supplier
Complaints
Nonhousehold consumers
Regulating the Industry
Industry overview
Compliance requirements
Monitoring and casework
Monopoly performance
Regulatory tools
Price Review
Setting price limits
Interim determinations
Tariff basket
Substantial effect determinations
Impact of price limits
Price review 2014
Price review 2009
Price review 2004
Price review 1999
Price review 1994
Markets
Supplying water and sewerage
Getting a new appointment
Becoming a water supply licensee
Negotiating with new entrants
Monitoring competition
Disputes
Water supply licensing
WSL publications
Access codes
Water supply licences
New appointments and variations
New appointments and variations sites
Harnessing markets
Sustainability
Climate change
Water resources
Companies' legal obligations
Ofwat's role
Long-term planning
Leakage
Browse subjects a - z
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
u
v
w
x
y
z
What's new
IB 07/12 Ofwat varies the appointment of water and sewerage services supplier at Riverlight, Battersea
PN03/12: Ofwat sets roadmap to more sustainable water sector
Future price limit - statement of principles
Service and delivery
You are here:
Ofwat
>
Publications
>
Service and delivery
Filter by year:
Any
2003
2004
2005
2006
2007
2008
2009
2010
2011
Service incentive mechanism (SIM) 2010-11 – company performance
25/Oct/2011
(PDF - 313 KBytes)
Service and delivery – performance of the water companies in England and Wales 2009-10
28/Oct/2010
(HTML - 6 KBytes)
Service and delivery – performance of the water companies in England and Wales 2009-10 report Supporting information
27/Oct/2010
(PDF - 1 MBytes)
Service and delivery – performance of the water companies in England and Wales 2009-10
27/Oct/2010
(PDF - 695 KBytes)
Service and delivery – performance of the water companies in England and Wales 2008-09
23/Nov/2009
(HTML - 4 KBytes)
Service and delivery - performance of the water companies in England and Wales 2008-09: Supporting information
23/Oct/2009
(PDF - 726 KBytes)
Service and delivery - performance of the water companies in England and Wales 2008-09
23/Oct/2009
(PDF - 810 KBytes)
Headlines: Customer Charges 2009-10
11/Jun/2009
(HTML - 4 KBytes)
Annual Quality Assurance of Ofwat's Initial Serviceability Assessments 2007/08 General Feedback Report
22/Oct/2008
(PDF - 216 KBytes)
Service and delivery - performance of the water companies in England and Wales 2007-08 report: Supporting information
22/Oct/2008
(PDF - 575 KBytes)
Service and delivery - performance of the water companies in England and Wales 2007-08
22/Oct/2008
(PDF - 946 KBytes)
Levels of service for the water industry in England and Wales 2006-07 report
15/Nov/2007
(HTML - 5 KBytes)
Security of supply: 2006-07 report
16/Oct/2007
(HTML - 7 KBytes)
Security of supply, leakage and water efficiency: 2005-06 report
16/Nov/2006
(PDF - 7 MBytes)
Levels of service for the water industry in England and Wales: 2005-06 report
7/Nov/2006
(PDF - 4 MBytes)
Levels of service for the water industry in England and Wales: 2004-2005 report - Addition, Southern Water
21/Nov/2005
(HTML - 795 Bytes)
Security of supply, leakage and the efficient use of water: 2004-05 report - Supporting data tables for Appendix 5
27/Oct/2005
(PDF - 162 KBytes)
Security of supply, leakage and the efficient use of water: 2004-05 report
27/Oct/2005
(PDF - 5 MBytes)
Levels of service for the water industry in England and Wales: 2004-2005 report - Correction
6/Oct/2005
(PDF - 35 KBytes)
Levels of service for the water industry in England and Wales: 2004-2005 report
28/Sep/2005
(PDF - 451 KBytes)
Security of supply, leakage and the efficient use of water: 2003-04 report
16/Dec/2004
(PDF - 816 KBytes)
Levels of service for the water industry in England & Wales 2003-2004 report
28/Oct/2004
(PDF - 656 KBytes)
Levels of service for the water industry in England and Wales: 2003-2004 report - Page 37 correction
28/Oct/2004
(PDF - 49 KBytes)
Security of supply, leakage and the efficient use of water: 2002-03 report
30/Oct/2003
(PDF - 1 MBytes)
Levels of service for the water industry in England & Wales 2002-2003 report
4/Sep/2003
(PDF - 450 KBytes)
Page options
Return to top
Text only
