Having information that is easy to understand and navigate allows customers, and other stakeholders to challenge companies’ performance – and encourages them to deliver better services. This helps everyone build trust and confidence in water.
All monopoly water-only and water and wastewater companies in England and Wales report their performance each year in an annual performance report. This is part of our approach to monitoring and assuring delivery.
One area where we use the information companies publish is to monitor their financial health and stability – their financial resilience. Where necessary, we intervene to protect customers’ interests.
2015 – 2016 performance
Read our full Monitoring financial resilience 2015-16 report.