Companies' performance 2012-13

Water companies have published information showing customers how they are performing against a range of indicators during 2012-13. This is the second year they have reported information in this way, following our decision in 2012 to change the way that companies report so that they can communicate to customers more effectively.

Companies reported that they generally delivered good levels of service to most consumers in 2012-13. Yet there are areas they need to improve, in particular sewer flooding and pollution incidents.

In the table below we summarise the information that each company published in July 2013 about its performance against their key indicators. You can find out more about the companies’ performance – and whether we are taking any action – by clicking on the links on the left-hand side.

You can find more information about the performance of your local water and sewerage or water only company on their website. If you cannot find this information you should speak to your company.

Links and summary of companies’ published data
CompanyCompanies’ published performanceLinks to companies’ published data
Key indicatorsRisk and compliance statementRegulatory accountsUpstream services dataUpstream services commentaryAccounting separation methodology statement
AnglianGreenGreenGreenGreenGreenGreenGreenGreenGreenGreen
AmberAmberAmber
Risk and compliance statement, key indicators and regulatory accountsUpstream services dataUpstream commentaryAccounting separation
Dŵr CymruGreenGreenGreenGreenGreenGreenGreenGreenGreen
AmberAmberAmberAmber
Key indicatorsRegulatory accounts and risk and compliance statementUpstream servicesAccounting separation
NorthumbrianGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreen
AmberAmber
Red
Risk and compliance statement and key indicatorsRegulatory accountsUpstream services dataUpstream services commentaryAccounting separation
Severn TrentGreenGreenGreenGreenGreenGreenGreenGreenGreen
AmberAmberAmberAmber
Red
Risk and compliance statement and key indicatorsRegulatory accountsAccounting separation and upstream services
South WestGreenGreenGreenGreenGreenGreenGreenGreenGreenGreen
Amber
RedRedRed
Risk and compliance statement and key indicatorsRegulatory accountsUpstream servicesAccounting separation
SouthernGreenGreenGreenGreenGreenGreenGreenGreenGreen
AmberAmber
RedRedRed
Risk and compliance statement, key indicators and regulatory accountsUpstream services dataAccounting separation and upstream services commentary
ThamesGreenGreenGreenGreenGreenGreenGreenGreenGreenGreen
AmberAmberAmberAmber
Key indicatorsRisk and compliance statement and regulatory accountsUpstream services Accounting separation
United UtilitiesGreenGreenGreenGreenGreenGreenGreenGreenGreenGreen
AmberAmberAmber
Red
Key indicatorsRisk and compliance statementRegulatory accountsUpstream servicesAccounting separation
WessexGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreen
Amber
Key indicatorsRisk and compliance statementRegulatory accountsUpstream servicesAccounting separation
YorkshireGreenGreenGreenGreenGreenGreenGreenGreenGreen
AmberAmberAmberAmberAmber
Risk and compliance statement and key indicatorsRegulatory accountsAccounting separation
AffinityGreenGreenGreenGreenGreenGreenGreenGreenKey indicatorsRisk and compliance statement Regulatory accounts and upstream servicesAccounting separation
BristolGreenGreenGreenGreenGreenGreenGreenGreenRisk and compliance statement and key indicatorsRegulatory accounts

Upstream services

Accounting separation – operating cost analysis methodology
Accounting separation – current cost analysis of fixed assets methodology
Dee ValleyGreenGreenGreenGreenGreenGreenGreen
Amber
Key indicatorsRisk and compliance statementRegulatory accountsUpstream services dataUpstream services commentaryAccounting separation
PortsmouthGreenGreenGreenGreenGreenGreenGreenGreen

Red

Risk and compliance statementRegulatory accountsUpstream servicesAccounting separation
Sembcorp BournemouthGreenGreenGreenGreenGreenGreenGreenRisk and compliance statement, key indicators and regulatory accountsUpstream services dataUpstream services commentaryAccounting separation
South EastGreenGreenGreenGreenGreenGreen
AmberAmber
Risk and compliance statement and key indicatorsRegulatory accountsAccounting separation and upstream services
South StaffsGreenGreenGreenGreenGreenGreenGreenGreenRisk and compliance statement and key indicatorsRegulatory accountsUpstream services dataUpstream services commentaryAccounting separation
South Staffs (Cambridge)GreenGreenGreenGreenGreenGreenGreenGreenRisk and compliance statement and key indicatorsRegulatory accountsAccounting separation
Sutton & East SurreyGreenGreenGreenGreenGreenGreenGreenGreenRisk and compliance statement, key indicators and regulatory accountsUpstream servicesAccounting separation

Green means the company reported one of its indicators is in line with or better than expected
Amber means the company reported one of its indicators is not in line with expectations but performance has slipped only slightly
Red means the company reported one of its indicators is significantly below target or expectation

Download a spreadsheet of companies’ performance data