Companies' performance 2013-14

Water companies have published information showing customers how they are performing against a range of indicators during 2013-14. This is the third year they have reported information in this way, following our decision in 2012 to change the way that companies report so that they can communicate to customers more effectively.

Companies reported that they generally delivered good levels of service to most consumers in 2013-14. Yet there are areas they need to improve, in particular sewer flooding and pollution incidents.

In the table below we summarise the information that each company published in July 2014 about its performance against their key indicators.

You can find more information about the performance of your local water and sewerage or water only company on their website. If you cannot find this information you should speak to your company.

CompanyCompanies’ published performanceLinks to companies’ published data
Key indicatorsRisk and compliance statementRegulatory accountsUpstream services dataUpstream services commentaryAccounting separation methodology statement
AngliangreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapambertapambertapambertapKey indicators and risk and compliance statementRegulatory accountsUpstream services dataUpstream services commentaryAccounting separation methodology statement
Dŵr CymrugreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapambertapambertapredtapKey indicatorsRisk and compliance statement and regulatory accountsUpstream services data and commentaryAccounting separation methodology statement
NorthumbriangreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapambertapambertapambertapKey indicators and risk and compliance statementRegulatory accountsUpstream services data and commentaryAccounting separation methodology statement
Severn TrentgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapambertapambertapambertapambertapKey indicators and risk and compliance statementRegulatory accountsUpstream services dataUpstream services commentaryAccounting separation methodology statement
South WestgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapambertapredtapredtapredtapKey indicators, and risk and compliance statement and regulatory accountsUpstream services data and commentary, and accounting separation methodology statement
SoutherngreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapredtapredtapredtapredtapKey indicators and risk and compliance statementRegulatory accounts, upstream services data and commentary, and accounting separation methodology statement
ThamesgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapambertapambertapambertapambertapKey indicatorsRisk and compliance statement and regulatory accountsUpstream services data and commentaryAccounting separation methodology statement
United UtilitiesgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapambertapambertapKey indicatorsRisk and compliance statementRegulatory accountsUpstream services data and commentaryAccounting separation methodology statement
Wessexgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentap greentapgreentapgreentapgreentapambertapKey indicators and risk and compliance statementRegulatory accountsUpstream services data and commentaryAccounting separation methodology statement
Yorkshiregreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentap greentapgreentapambertapambertapambertapKey indicators and risk and compliance statementRegulatory accountsUpstream services dataUpstream services commentaryAccounting separation methodology statement
Affinity WatergreentapgreentapgreentapgreentapgreentapgreentapgreentapKey indicatorsRisk and compliance statementRegulatory accountsUpstream services data and commentary, and accounting separation methodology statement
BristolgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapKey indicators and risk and compliance statementRegulatory accountsUpstream services data and upstream services commentaryOperating cost methodology
Current cost fixed asset analysis methodology
Dee Valleygreentapgreentapgreentapgreentapgreentapgreentapambertap
Key indicators and risk and compliance statementRegulatory accountsUpstream services dataUpstream services commentaryAccounting separation methodology statement
PortsmouthgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapKey indicators and risk and compliance statementRegulatory accountsUpstream services data and commentaryAccounting separation methodology statement
Sembcorp BournemouthgreentapgreentapgreentapgreentapgreentapgreentapgreentapKey indicators, risk and compliance statement and regulatory accountsUpstream services dataUpstream services commentaryAccounting separation methodology statement
South EastgreentapgreentapgreentapgreentapgreentapgreentapambertapambertapKey indicators and risk and compliance statementRegulatory accountsUpstream services data and commentary, and accounting separation methodology statement
South Staffs (Cambridge)greentapgreentapgreentapgreentapgreentapgreentapgreentapKey indicatorsRisk and compliance statementRegulatory accountsUpstream services dataUpstream services commentaryAccounting separation methodology statement
South StaffsgreentapgreentapgreentapgreentapgreentapgreentapgreentapgreentapUpstream services dataUpstream services commentaryAccounting separation methodology statement
Sutton & East SurreygreentapgreentapgreentapgreentapgreentapgreentapgreentapKey indicators, risk and compliance statement and regulatory accountsUpstream services dataUpstream services commentaryAccounting separation methodology statement

Download a spreadsheet of companies’ performance data

Companies’ updated cost and performance (August submission) data

In August 2013 the water and sewerage and water only companies in England and Wales sent us information to help us to prepare for the 2014 price review (see IN13/05 August submission data requirements). Companies also submitted data in August 2014.

Companies’ updated cost and performance (August submission) data