Companies' performance 2014-15

Our shared vision for the water sector in England and Wales is one where customers and wider society have trust and confidence in water and wastewater services, reflecting the vital nature of these public services. We want the companies that provide these services to be accountable to their customers for delivering the services they need and want at a price they can afford.

As part of this, we expect companies to report on their performance directly to customers and other stakeholders. Having information that is easy to understand and navigate provides transparency and helps everyone build trust and confidence in water. Information forms the basis for conversations so that water companies can listen to their customers and deliver the outcomes they, the environment and wider society want.

Water companies have published information showing customers how they are performing against a range of indicators during 2014-15. This is the fourth year they have reported information in this way, following our decision in 2012 to change the way that companies report so that they can communicate to customers more effectively.

Companies reported that they generally delivered good levels of service to most consumers in 2014-15. Yet there are areas they need to improve, in particular sewer flooding and pollution incidents.

In the table below we summarise the information that each company published in July 2015 about its performance against their key indicators.

You can find more information about the performance of your local water and sewerage or water only company on their website. If you cannot find this information you should speak to your company.

CompanyCompanies’ published performanceLinks to companies’ published data
Risk and compliance statementPerformance (key indicators)Regulatory accountsUpstream services dataUpstream services commentaryAccounting separation methodology statement
AnglianGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenAmberAmberAmberRisk and compliance statement 2015Annual report and accounts 2015Upstream services 2014-15Accounting Separation and Upstream Services Commentary 2015Accounting Separation Methodology 2015
Dŵr CymruGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenAmberAmberRed2015 regulatory accounts2014-2015 annual performance reportRegulatory accounts2014-15 Upstream services methodology table2014-15 Upstream services methodology and accompanying commentaryAccounting separation methodology statement for the year ended 31 March 2015
NorthumbrianGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenAmberAmberAnnual performance report 2014-15Financial statements March 2015Upstream Services report 2014-15Accounting Separation report 2014-15
Severn TrentGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenAmberAmberAmberRedAnnual compliance statement – 2015Annual regulatory performance report – 2015Annual report and accounts – 2015Upstream services formUpstream services commentary and methodology statement – 2015Accounting separation commentary and methodology statement – 2015
South WestGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenAmberAmberRedCAPR 2015Upstream Services Data Methodology 2015Upsteam Services Pilot Commentary 2015Accounting Separation Methodology 2015
SouthernGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenRedRedAnnual report 2014-15Extended Services 2014-15ASM Statement 2014-15
ThamesGreenGreenGreenGreenGreenGreenGreenGreenGreenAmberAmberAmberRedRedTWUL-March-2015 signedMethodology Statement 2015 for upstream servicesAccounting separation methodology statement 2014-5
United UtilitiesGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenAmberRisk compliance statement 2015KPI 2015Report and financial statements 31 March 2015Upstream services table commentaryAccounting Separation methodology
WessexGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenAmberAnnual report and accounts 2015Annual review summary 2015)Annual report and accounts 15Upstream services tables and methodology statement 2014-15AR and Accounts 15
YorkshireGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenAmberAmberRisk and compliance statementAnnual report 2015Upstream Services dataUpstream Methodology StatementAccounting Separation Methodology Statement
AffinityGreenGreenGreenGreenGreenGreenGreenRisk and compliance statement 2014-15Annual performance Report 2014-15Annual report 2015


Methodology Statement for Accounting Separation 2014-15
BournemouthGreenGreenGreenGreenGreenGreenGreenAmberBoard Compliance StatementHow we’re doing (summary)How we’re doing (full)Upstream Services 2014/15Upstream Services Methodology Statement 2014/15Accounting Separation Methodology Statement for Activity Costing Analysis 2014/15
BristolGreenGreenGreenGreenGreenGreenRedRegulatory performance reportRegulatory accountsCurrent cost fixed asset methodology – C10 and C11 Current Cost fixed asset Methodology 2014-15
Operating Cost Methodology – C8 and C9 Operating Cost Methodology 2014-15
Accounting Service Methodology – Accounting Service Methodology 2014-15
Dee ValleyGreenGreenGreenGreenGreenGreenRedRisk and compliance statementjr15 final key performance indicatorsRegulatory accounts 2015upstream services methodology 1415 finalaccounting separation methodology 2015 final
PortsmouthGreenGreenGreenGreenGreenGreenGreenRedRisk-Compliance-Statement-2015-FINALRegulatory AccountsAccounting Separation Methodology Statement – Upstream ServicesAccounting Separation Methodology Statement
South EastGreenGreenGreenGreenGreenGreenGreenAmberAnnual performance report 2014 2015Regulatory Accounts 2015


Accounting separation and upstream Services – for the year ending 31st March 2015
South StaffordshireGreenGreenGreenGreenGreenGreenGreenStaffordshire KPIs

Cambridge KPIs

Accounts 2014-15Staffordshire region Upstream Services data.

Cambridge Region Upstream Services data.

Staffordshire region Upstream Services Methodology Statement

Cambridge Region Upstream Services Methodology Statement.

Accounting separation methodology – Staffordshire.

Accounting separation methodology – Cambridge

Sutton and East SurreyGreenGreenGreenGreenGreenGreenAmberAnnual report 2015Upstream Services Cost Allocation Pilot 2014-15Accounting Separation Methodology Statement 2015

Download a spreadsheet of companies’ performance data