Retail market for business customers

The Water Act 2014 enables the creation of a new market for retail water and sewerage services to eligible business customers (businesses, charities and public sector organisations) in England. This new market will work effectively with the existing market in Scotland.

We are working closely with the UK Government (Defra) and Market Operator Services Limited (MOSL) to deliver the programme of work (‘Open Water’) to open the new market. Visit open-water.org.uk to find out more.

RMO legal architecture 13 May 2015

About market opening

Plan

Latest news

Legal framework

Reviews

Development and funding

Customer eligibility

Customer protection

Retailer code of practice

Standards of performance

Third party intermediaries (such as brokers and switching websites)

Supplier of first resort

Supplier of last resort

Licensing

Customers that self-supply

Water Supply and Sewerage Licences (WSSL)

Changes to instruments of appointment and water supply licences

Interim code panel

Non-household retail price review

Charging

Other policies

Derogations

New connections

Credit terms

New appointees, small companies and companies based wholly or mainly in Wales

Level playing field

Governance