Licences and licensees

Our register holds (in paper form) copies of:

They may be inspected at:

Ofwat,
7 Hill Street,
Birmingham,
B5 4UA

The register is available for inspection Monday to Friday between the hours of:

  • 9.30am and 1pm
  • 2pm and 4.30pm

It is not available to view when the office is closed on public or other holidays or by reason of an emergency or industrial action.

The fees payable for an inspection are:

  • where an appointment has been arranged at least 24 hours in advance: £0
  • in all other cases: £20

To arrange an advance appointment to view the register please call 0121 644 7600.

Each company has also received a copy of its own appointment or licence and the amendments made to it.

Where there have been amendments, the documents listed below are copies of our internal working documents based on the original appointments or licences and the amendments made to them. They are not intended to be a substitute for the information held on our Register. Every reasonable effort is made to make these versions accurate and up to date, but no responsibility for their accuracy and correctness, or for any consequences of relying on them, is accepted by Ofwat.

Please also check the list of licence amendments to see amendments that have been made to the relevant appointment or licence since the dates listed below.


Water company appointments (Instruments of Appointment)

Water companies operating the public water networks hold appointments as water undertakers, and those operating the public wastewater networks hold appointments as sewerage undertakers, for the purposes of the Water Industry Act 1991. They also supply water and wastewater services direct to household customers (and in some cases to non-household customers) who are connected to their networks.

Regional water and sewerage undertakers Latest amendment included
Anglian Water Services Limited (e, x) 1 June 2015
Dwr Cymru Cyfyngedig (w) 1 April 2014
Northumbrian Water Limited (e, x) 16 June 2015
Severn Trent Water Limited (e) 1 June 2015
Southern Water Services Limited (e, x) 26 August 2014
South West Water Limited (e, x) 1 June 2015
Thames Water Utilities Limited (e, x) 16 June 2015
United Utilities Water Limited (e, x) 26 August 2014
Wessex Water Services Limited (e, x) 7 May 2015
Yorkshire Water Services Limited (e) 26 August 2014
Regional water only undertakers Latest amendment included
Affinity Water Limited (e, x) 26 August 2014
Bristol Water plc (e, x) 7 May 2015
Dee Valley Water plc (w) 1 April 2014
Portsmouth Water Limited (e, x) 26 August 2014
South East Water Limited (e) 26 August 2014
South Staffordshire Water plc (e, x) 26 August 2014
Sutton and East Surrey Water Plc (e, x) 26 August 2014
Small water and sewerage undertakers Latest amendment included
Albion Water Ltd (e) 1 April 2014
Albion Eco Limited (water only) (w) 29 July 2016
Cholderton and District Water Company Limited (water only) (e) 1 March 2015
Icosa Water Services Limited (e) 1 June 2017
Independent Water Networks Ltd (e) 1 April 2014
Peel Water Networks Ltd (e) 1 April 2014
Severn Trent Services (Water and Sewerage) Ltd (sewerage only) (e, x) 29 January 2016
SSE Water Ltd (e) 13 August 2014
Veolia Water Projects Ltd (e) 8 June 2009


Notes:

e = water and/or sewerage undertakers whose areas are wholly or mainly in England.
w = water and/or sewerage undertakers whose areas are wholly or mainly in Wales.
x = water and/or sewerage undertakers serving retail exit areas who are normally prohibited from providing water supplies or wastewater services direct to non-household premises (see The Water and Sewerage Undertakers (Exit from Non-household Retail Market) Regulations 2016 (SI 2016/744) ). In retail exit areas only water supply and/or sewerage licensees can normally provide water supplies or wastewater services direct to non-household premises.


Infrastructure Provider Project Licences

A company can be granted an infrastructure provider project licence to carry out a large or complex water or wastewater infrastructure project that has been specified under the Water Industry (Specified Infrastructure Projects) (English Undertakers) Regulations 2013 (SI 2013/1582) (please note that the linked version of the regulations does not include subsequent amendments because legislation.gov.uk currently only holds these regulations in the form in which they were originally made).

Infrastructure Provider Latest amendment included
Bazalgette Tunnel Limited (Tideway) 24 August 2015


Water supply and/or sewerage licences (WSSL)

Since 1 April 2017,  holders of new water supply and/or sewerage licences (WSSL) can provide supplies of water and sewerage services to eligible non-household premises. Some licensees may be limited to providing water supplies or sewerage services to their own sites and those of persons associated with them (known as self-supply).  There are two types of licence – water supply licences and sewerage licences, each of which can have one or more different authorisations.

Water supply licences can currently have:

  • an (English) retail authorisation: this allows the licensee to supply water to non-household premises using the public water networks operated by water undertakers whose areas are wholly or mainly in England.
  • a (Welsh) restricted retail authorisation: this allows the licensee to supply water to large non-household premises (consuming at least 50 megalitres of water a year) using the public water networks operated by water undertakers whose areas are wholly or mainly in Wales.
  • an (English) wholesale authorisation: this currently allows the licensee to introduce water into the public water networks of water undertakers whose areas are wholly or mainly in England in order to supply the licensee’s own customers if their non-household premises consume at least 5 megalitres of water a year.
  • a (Welsh) supplementary authorisation: this allows the licensee to introduce water into the public water networks of water undertakers whose areas are wholly or mainly in Wales in order to supply the licensee’s own customers if their non-household premises consume at least 50 megalitres of water a year.

Sewerage licences can currently have:

  • an (English) retail authorisation: this allows the licensee to provide sewerage services to non-household premises using the public wastewater networks operated by sewerage undertakers whose areas are wholly or mainly in England.

Standard licence conditions  apply to water supply and/or sewerage licences (to the extent set out in the individual licences).

Water supply and/or sewerage licensees Latest amendment included
Advanced Demand Side Management Limited
Water supply licence and Sewerage licence
Granting of original licence
March 16 2017
Affinity for Business (Retail) Limited
Water supply licence and Sewerage licence
Granting of original licence
November 9 2016
Anglian Water Business (National) Limited
Water supply licence and Sewerage licence
Granting of original licence
September 30 2016
Cambrian Utilities Limited
Water supply licence and Sewerage licence
Granting of original licence
July 21 2017
Castle Water Limited
Water supply licence and Sewerage licence
Granting of original licence
September 30 2016
Clear Business Water Limited
Water supply licence and Sewerage licence
Granting of original licence
September 30 2016
Cobalt Water Limited
Water supply licence and Sewerage licence
Granting of original licence
October  21 2016
Everflow Limited
Water supply licence and Sewerage licence
Granting of original licence
March 17 2017
Greene King Brewing and Retailing Limited
Water supply licence and Sewerage licence
Granting of original licence
March 15 2017
Invicta Water Limited
Water supply licence and Sewerage licence
Granting of original licence
February 23 2017
NWG Business Limited
Water supply licence and Sewerage licence
Granting of original licence
September 30 2016 (Reissued to reflect registered company address of the licensee on March 22 2017)
Peel Water Limited
Water supply licence and Sewerage licence
Granting of original licence
March 17 2017
Pennon Water Services Limited
Water supply licence and Sewerage licence
Granting of original licence
October 3 2016
Regent Water Limited
Water supply licence and Sewerage licence
Granting of original licence
February 15 2016
Scottish Water Business Stream Limited
Water supply licence and Sewerage licence
Granting of original licence
October 19 2016
SSWB Limited
Water supply licence and Sewerage licence
Granting of original licence
September 30 2016
Sutton and East Surrey Water Services Limited
Water supply licence and Sewerage licence
Granting of original licence
September 30 2016 (Reissued to reflect registered company address of the licensee on March 22 2017)
Thames Water Commercial Services Limited
Water supply licence and Sewerage licence
Granting of original licence
October 13 2016
Three Sixty Water Limited

Water supply licence and Sewerage licence

Granting of original licence
October 13 2016 (Reissued to reflect a change in the name and company number on December 12 2016)
Veolia Water Retail (UK) Limited
Water supply licence and Sewerage licence
Granting of original licence
February 24 2017
The Water Retail Company
Water supply licence and Sewerage licence
Granting of original licence
February 21 2017
Water Plus Limited (formerly United Utilities Water Sales Ltd)
Water supply licence and Sewerage licence
Granting of original licence
September 30 2016
Water Plus Select Limited (formerly Severn Trent Select Limited)
Water supply licence and Sewerage licence
Granting of original licence
September 30 2016
Water 2 Business Limited (joint venture between Bristol Water and Wessex)
Water supply licence and Sewerage licence
Granting of original licence
September 30 2016 (Reissued to reflect registered company address of the licensee on March 22 2017)
Waterscan Limited
Water supply licence and Sewerage licence
Granting of original licence
January 30 2017 (Reissued to reflect registered company address of the licensee on March 22 2017)
South East Water Limited
Sewerage licence
Granting of original licence
December 8 2016

Overview of licence conditions

Licence conditions vary depending on the type of appointment / licence and the individual circumstances of the appointee / licensee. They can include provisions that:

  • allow Ofwat to set price controls
  • prohibit undue preference or undue discrimination in the setting of charges
  • sets out details of the accounts and financial information which companies are required to produce
  • require certain information to be made available to customers
  • impose restrictions in relation to transactions with owners and associated companies (the financial “ring-fence”)
  • govern interactions with other appointees / licensees (for example, in relation to the transfer of customers)
  • allow Ofwat to require the provision of information we reasonably need to carry out our functions
  • set out the circumstances in which appointments / licences can be revoked
  • require the payment of licence fees to cover the operating costs of Ofwat and the Consumer Council for Water