One of the ways we deliver our duties is to set the price, investment and service package that customers receive. This includes controlling the prices the companies can charge their customers. The decisions we have make will affect bills from 2020.
We intend to consult on the way we set price controls by publishing our methodology on 11 July 2017, and set final price limits in December 2019.
Watch a short clip from David Black, Senior Director, Water 2020 as he outlines what a price review is, what it means for customers and what we want to achieve in PR19.