Protecting consumers, promoting value and safeguarding the future
Abstract image of water

Regulating the Industry

We regulate the 21 regional monopoly water companies in England and Wales:

  • 10 provide both water and sewerage services; and
  • 11 are water only companies.

We do this by:

  • making sure that the companies provide customers with a good quality, efficient service at a fair price;
  • monitoring the companies’ performance and taking action, including enforcement, to protect consumers’ interests; and
  • setting the companies challenging efficiency targets.

Every week the companies invest more than £94 million in maintaining and improving services. Their annual turnover is £9.2 billion.

Comparative reportingEnforcement
June return


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