IB 06/10: Ofwat welcomes legal undertaking from South West Water
In a decision paper published today, Ofwat welcomed the constructive approach taken by South West Water in dealing with errors in its reporting of written complaints and appointment data. This was caused by weaknesses in the company's systems and processes.
Ofwat secured a legally binding agreement from South West Water which has compensated customers directly affected and has volunteered further redress to customers more widely in recognition of its failings. The company is also enhancing its systems and processes.
Notes:
- The Water Services Regulation Authority (Ofwat) is the economic regulator of water and sewerage companies in England and Wales. It exercises its powers in a way that it judges will allow companies to carry out their functions properly, and finance them. Its duties include protecting the interests of consumers, wherever appropriate by promoting effective competition. The Water Services Regulation Authority succeeded the Director General of Water Services on 1 April 2006.
Media enquiries to Ofwat Press Office on: 0121 644 7642/7616/7821
Ofwat publications and press notices can be found on Ofwat's website at: www.ofwat.gov.uk
