Household consumers

• Your water bill

  • How household customers are charged
  • Changes in household bills

• Your rights and responsibilities

  • Supply pipes
  • Water pressure
  • Water connections
  • Sewers
  • Special assistance
  • Standards of service

• Your point of view

• Problems paying your bill

• Meters

• Water resale

• Your water company

• Useful contacts

• Surface water drainage

• Complaints

  • Household consumers
  • Non-household consumers
  • Other customers
  • Standards of service
  • Complaints that we handle
  • Determinations
  • Unhappy with our service?
  • Who else handles complaints?